Online Terms of Sale and Trade
Last updated: 10-June-2026
These terms apply to the use of this website, online enquiries, quote requests, orders, sales, deliveries, account transactions, and related dealings with CBA Branded.
CBA Branded is the trading name of Charles Bethel and Associates CC, registration number 1994/039369/23.
Contact details:
64 Glory Road, Nooitgedacht, Mogale City, 1730
CBAbranded.com
By using this website, submitting an enquiry, requesting a quotation, placing an order, accepting a quotation, or buying goods from CBA Branded, you agree to these terms.
1. About CBA Branded
CBA Branded supplies and supports selected professional product brands for trade, retail, construction, industrial, mining, professional, and consumer markets.
CBA Branded may operate as an authorised distributor, market partner, reseller, or local support channel for selected brands.
2. Customer Type
These terms apply to both business customers and consumer customers.
A business customer is a company, close corporation, partnership, sole proprietor, reseller, contractor, professional buyer, public body, or other organisation buying goods for business, trade, resale, operational, or professional use.
A consumer customer is a natural person buying goods mainly for personal, household, or domestic use.
Certain clauses apply differently to business customers and consumer customers. Where a clause is marked as business-only or consumer-only, that clause applies only to that customer type.
3. Product Information
CBA Branded aims to keep product descriptions, specifications, images, availability information, and pricing accurate and up to date.
Product images may be illustrative and may differ from the final product supplied where this does not materially affect the product ordered.
The customer is responsible for checking that the product ordered is suitable for the intended use, unless CBA Branded has expressly agreed in writing to advise on that specific use.
Technical information, product guidance, catalogues, specifications, demonstrations, and recommendations are provided for assistance and do not replace the customer’s own assessment unless CBA Branded expressly agrees otherwise in writing.
4. Website Availability and Errors
CBA Branded may update, suspend, correct, or withdraw website content, product information, pricing, availability information, or functionality at any time.
CBA Branded may correct obvious errors, including pricing errors, product-description errors, stock errors, or technical website errors.
If an order is affected by an error, CBA Branded may cancel the order, correct the error, or offer the customer the opportunity to proceed on corrected terms.
5. Quotations and Online Orders
A quotation is not an accepted order until CBA Branded confirms acceptance.
An online order, enquiry, cart submission, or quote request is not accepted until CBA Branded confirms the order, issues an invoice, releases goods, or otherwise confirms acceptance in writing.
CBA Branded may accept or reject any order.
The customer is responsible for ensuring that product codes, quantities, delivery details, billing details, and contact details are correct.
6. Pricing
Prices are subject to the applicable website price, quotation, pricelist, approved account pricing, or written agreement in force at the time CBA Branded accepts the order.
CBA Branded may correct obvious pricing errors.
Any discount, special price, rebate, or customer-specific pricing arrangement applies only if approved by CBA Branded.
Business-only: Business pricing, reseller pricing, wholesale pricing, account pricing, customer-specific discounts, and payment terms are subject to CBA Branded’s internal approval and may be reviewed, withdrawn, suspended, or amended.
Consumer-only: Consumer pricing will be shown or confirmed before order acceptance, subject to correction of obvious errors and applicable law.
7. Payment
Unless CBA Branded approves account terms, payment is due immediately, before delivery, or before release of goods.
CBA Branded may require proof of payment before releasing goods.
Business-only: If account terms are approved, the customer must pay according to the approved payment terms. Payment terms, credit limits, and account facilities may be approved, declined, suspended, reduced, withdrawn, or reviewed by CBA Branded.
Business-only: CBA Branded may allocate payments received from the customer to any outstanding amount owed by the customer.
Consumer-only: CBA Branded does not grant consumer credit through the website unless this is expressly offered and lawfully approved in writing.
Return requests must be sent to info@CBAbranded.com with the order or invoice number, product details, reason for the return, photographs where goods are damaged or defective, and proof of purchase. CBA Branded will confirm the return authorisation, return address, inspection requirement, collection process, or next step before goods are returned.
Consumer-only: For online consumer purchases, where applicable law gives the consumer a cooling-off right, the consumer may cancel the transaction within seven days after receiving the goods, without reason or penalty, subject only to the direct cost of returning the goods where permitted by law. Where payment has already been made, any refund due under this cooling-off right will be processed within 30 days after cancellation.
Consumer-only: If goods supplied to a consumer are failed, unsafe, defective, or do not meet the applicable statutory quality standards within six months after delivery, the consumer may return the goods without penalty and, where the law applies, choose repair, replacement, or refund.
Refunds are made to the original payment method where reasonably possible. Shipping, delivery, handling, and return costs are dealt with according to the reason for return and applicable law.
8. Delivery and Collection
CBA Branded may deliver goods to the address, branch, site, carrier, courier, collection point, or nominated recipient supplied or authorised by the customer.
Delivery dates are estimates unless CBA Branded expressly confirms a binding delivery date in writing.
Risk in the goods passes to the customer on delivery, collection, or handover to the customer, carrier, courier, or nominated delivery agent, unless otherwise agreed in writing or required by law.
Proof of delivery, courier confirmation, collection note, signed delivery note, portal confirmation, or other reasonable delivery record may be used by CBA Branded as evidence of delivery.
9. Ownership
Ownership of goods remains with CBA Branded until all amounts owed in respect of those goods have been paid in full.
Business-only: The customer must keep unpaid goods identifiable and protected where required by CBA Branded.
10. Cancellations, Returns, and Exchanges
Returns, exchanges, replacements, warranty claims, and product assessments are subject to CBA Branded’s returns and warranty process and any applicable manufacturer, importer, or principal brand requirements.
The customer must not return goods without prior written approval from CBA Branded, unless applicable law gives the customer a right to return the goods.
Returned goods must be complete, clean, properly packaged, and accompanied by proof of purchase and any return authorisation required by CBA Branded.
Business-only: Special-order, custom, damaged, used, discontinued, non-standard, or correctly supplied goods may not be returnable unless CBA Branded agrees otherwise in writing or applicable law requires otherwise.
Consumer-only: Nothing in these terms limits any return, refund, repair, replacement, cooling-off, or other right that a consumer may have under applicable South African consumer law.
11. Damaged, Short, or Incorrect Deliveries
The customer must inspect goods as soon as reasonably possible after delivery or collection.
The customer must notify CBA Branded in writing of any alleged shortage, incorrect delivery, damaged goods, invoice dispute, or delivery dispute as soon as reasonably possible.
Business-only: If CBA Branded specifies a dispute-notice period on an invoice, quotation, delivery note, or policy document, that period will apply. Failure to notify CBA Branded within the required period may result in the goods, delivery, or invoice being treated as accepted, subject to applicable law.
Consumer-only: This clause does not limit any consumer rights under applicable law.
12. Warranty Handling
Products may carry manufacturer, importer, supplier, or statutory warranties.
Warranty claims are subject to assessment, proof of purchase, product condition, usage, and applicable manufacturer or supplier requirements.
Damage caused by misuse, abuse, incorrect installation, incorrect storage, unauthorised repair, normal wear and tear, or use outside product specifications may not be covered by warranty.
Consumer-only: Nothing in this clause limits any statutory consumer warranty or remedy that applies by law.
13. Account Setup and Credit Assessment
Business-only: CBA Branded may require a customer to complete an Account Setup Form and provide supporting information before opening an account, approving credit, assigning pricing, or allowing trading on account.
Business-only: Submission of an Account Setup Form does not oblige CBA Branded to open an account, approve credit, grant any specific payment term, grant any specific credit limit, apply any specific pricing arrangement, or supply goods on account.
Business-only: CBA Branded may verify information supplied by or on behalf of the customer and may contact trade references, banks, credit bureaus, suppliers, public registries, or other relevant parties where reasonably required for account setup, credit assessment, risk review, fraud prevention, debt collection, or account administration.
14. Overdue Accounts
Business-only: If any amount is overdue, CBA Branded may suspend supply, place the account on hold, withdraw or reduce credit facilities, require immediate payment, cancel pending orders, or take collection steps.
Business-only: The customer is responsible for reasonable collection costs, legal costs, tracing costs, and related recovery costs incurred by CBA Branded in collecting overdue amounts, to the extent permitted by law.
Business-only: CBA Branded may require payment in advance before accepting further orders where the customer’s account is overdue, disputed, suspended, or under review.
15. Credit Support
Business-only: CBA Branded may require additional credit support where it considers this necessary as part of its credit approval or account review process.
Business-only: This may include a suretyship, company guarantee, parent guarantee, bank guarantee, upfront payment condition, reduced credit limit, shorter payment term, or another credit condition approved by CBA Branded.
Business-only: No credit support condition applies unless recorded in writing and approved by CBA Branded.
16. Personal Information
CBA Branded may process personal information supplied by or on behalf of the customer for website operation, account setup, order processing, invoicing, delivery, credit assessment, customer administration, communication, fraud prevention, debt collection, legal compliance, and related business purposes.
The customer confirms that any personal information supplied to CBA Branded has been provided lawfully and that the customer has the necessary authority or consent to provide that information.
CBA Branded may share relevant information with service providers, insurers, credit bureaus, legal advisers, collection agents, auditors, logistics providers, technology providers, or other parties where reasonably required for the purposes stated above.
CBA Branded may publish or maintain a separate Privacy Notice explaining how personal information is processed.
17. Website Security and Acceptable Use
The customer may not misuse the website, interfere with website security, attempt unauthorised access, introduce malicious code, scrape content unlawfully, or use the website for unlawful purposes.
CBA Branded may suspend or block access where misuse, fraud, attempted fraud, system abuse, or security risk is suspected.
18. Third-Party Links and Brand Information
The website may contain links to third-party websites, manufacturer resources, product manuals, brand information, or external content.
CBA Branded is not responsible for third-party websites or content unless expressly stated otherwise.
Principal brand names, trademarks, product names, and logos remain the property of their respective owners.
19. Limitation of Liability
CBA Branded is not liable for indirect, consequential, special, or loss-of-profit damages arising from website use, delayed supply, product unavailability, or ordinary commercial transactions, to the extent permitted by law.
Business-only: CBA Branded’s liability for any claim is limited to the amount paid by the customer for the specific goods giving rise to the claim, unless applicable law requires otherwise.
Consumer-only: Nothing in these terms excludes or limits liability that may not lawfully be excluded or limited under applicable consumer law.
20. Changes to These Terms
CBA Branded may update these online terms from time to time.
The version published on the website at the time of order acceptance applies to that order unless CBA Branded agrees otherwise in writing.
Business-only: Existing account terms, credit arrangements, pricing arrangements, or signed trade terms may be reviewed, suspended, amended, or withdrawn by CBA Branded according to the applicable account approval and written agreement.
21. Notices
CBA Branded may send ordinary account communications, invoices, statements, notices, and order correspondence to the email addresses supplied by the customer.
The customer must keep legal, billing, delivery, banking, tax, account, and contact details up to date.
22. Governing Law
These terms are governed by the laws of the Republic of South Africa.
23. Conflict Between Terms
If there is a conflict between these online terms and a signed written agreement between the customer and CBA Branded, the signed written agreement will apply to the extent of the conflict.
If there is a conflict between these online terms and a quotation, invoice, product-specific condition, manufacturer process, or account approval condition, the more specific written term will apply to the relevant transaction, unless applicable law requires otherwise.